Returns and Refunds & Warranty Policy

 

 

Model Train Technology is the Manufacturer of the products we sell. We are not a Dealer or Distributor and we keep very low inventories. We adjust the manufacturing process according to order type and volume. To join the manufacturing queue you must purchase the items you want and your credit card will be charged upon checkout now, not when the item ships.

Our order pace during the year averages two weeks (14 days) from order to ship. We generally work  6-7 days a week.  Some orders may take up to 4 weeks depending on the production cycle

 

SHIPPING TIMES are estimated by the carrier and may take longer.

 

Shipping time is in ADDITION to Order Processing. 

 

INTERNATIONAL SHIPPING requires the use of another company that handles the VAT and other restrictions. Click HERE for instructions.

 

SHIPPING TO CANADA –   SHIPPING TO CANADA HAS BEEN HALTED – We’re very sorry but we’ve had so many problems shipping to Canada that we don’t want to frustrate any more customers.  It’s easier and cheaper to ship to New Zealand than it is to Toronto!

We will continue to monitor the situation and let you know when it becomes both convenient and economically practical to ship to Canada.

 Now you can Prepaid Taxes and Duties for a FLAT $US 9.95. This also speeds up shipping and delivery. We have created a “product” called CANADA DUTIES & TAXES. Add this to your cart BEFORE you checkout.